Is efurb really offering a free 1-Year warranty on every product?
Yep! Every product on efurb.com includes a free 1-Year efurb warranty from the date of purchase. We're confident in our refurbs and we want you to be too.
What does the 1-Year warranty cover?
The warranty protects against any software issues, technical defects or hardware failures. Physical damage due to regular use or accidents, like your iPad dropping and the screen cracking, is not covered. Unfortunately, lost and stolen items are not covered under our warranty. If your item is lost or stolen, please contact us and we will do what we can to assist.
Will my item include a warranty directly from the manufacturer or 3rd party refurbisher?
Most items purchased from efurb do have their own warranties from manufacturers or 3rd parties. Those warranties will always be available to you and are included in your purchase. Just keep in mind that your efurb 1-Year warranty is available regardless of the status of the other warranty.
How long will the efurb warranty process take?
We pride ourselves on our processing speed. Once we receive the product at our facility, we will have a resolution for you within 24 hours! We know you want a quick resolution and we’re up to the task.
Who pays for return shipping?
efurb does! We will happily provide you with a UPS Ground return shipping label and cover the cost of getting your item back to our facility.
What is the warranty process?
Our warranty process couldn't be easier. Below you will find a quick outline of our warranty process:
Let us know what's going on with your item:
Go to your account page to find your order and item. Click the Warranty Info button and follow the on-screen instructions to start your warranty. You will be asked to fill out a brief form letting us know what's up.
Standby for an efurb Expert:
Our efurb experts will contact you right away to troubleshoot your item. If an immediate resolution cannot be found, we will email you a prepaid shipping label with return instructions.
Sit back and relax, we got this:
Once your item is returned to our facility, our in-house technicians will attempt to repair your device. If successful, they will repackage your item and ship it back to you! If we are unable to repair your device, we will happily replace it for you. In the event that we are out of inventory and can't replace your device, we will issue an efurb credit for the full purchase amount.
Regardless of the outcome, we will notify you of the resolution within 24 hours of your item’s arrival at our facility. We’ll even keep you posted as it moves through the steps, so you are constantly aware of where your warranty is holding and when you can expect your resolution
How can I open a warranty?
Super simple! Log in to your account and go to your order history. Find the item and click on the Warranty Info button. Follow the simple on-screen instructions to open your warranty claim.
When will an efurb Expert contact me?
If your warranty is opened during business hours, expect to have an efurb Expert contact you within the hour. Ensuring that your item is working correctly is our top priority!
How can I track the status of my warranty claim?
That’s easy, log in to your account and go to your Orders page. From there, select Warranty Info and then select View Warranty Details to track the status of your claim.
What are the possible resolutions for a warranty?
These are the possible resolutions for the warranty, which depend entirely on purchase date, our ability to repair the item, and our current inventory:
Repair: First, our techs will try to repair the item. If they are successful, they will send it back to you.
Replace: If our talented technicians are unable to repair your item quickly, we will replace the item for you.
Credit: If we are completely out of stock and cannot replace the item, we will issue an efurb store credit for the full purchase amount. We are constantly adding new items and you will surely find the perfect item to purchase with your credits.
(Refund): If your order is still within 30 days of the purchase date, you may also choose to receive a full refund or replacement.
What do I need to include with my item when sending it back?
In a nutshell, if it arrived with your item, please send it back. This includes all chargers, cables, remotes, accessories, even the original box if you have it. Please double check before sealing the box to ensure that everything is included. We want to avoid any damage to your item during transit, so please ensure it is all packaged securely.
Where will my item be sent?
All efurb warranties are processed in our own facility. We handle everything in-house to ensure the highest level of quality and to guarantee 24-hour resolution times for our customers. Rest assured, we will treat your item with love as if it were our own!
When will I be notified of my resolution?
Once your warranty has been resolved, you will receive an email notification indicating your resolution and warranty outcome.
What if my repaired item acts up?
Don't worry, we've got your back! Your warranty lasts for a full year from your purchase date and you can redeem it multiple times during that year.